As I found myself staring at my computer screen, frustration bubbling up over a technical issue, I paused, pondering my next move. Should I opt for the swift efficiency of an AI chatbot or seek solace in the human touch of a support agent? This decision weighed heavily on me, not just because I […]

  As I sat in my office one day, staring at the endless stream of messages flooding my inbox, I couldn’t help but feel overwhelmed. Running a business in today’s fast-paced world means being constantly bombarded with inquiries, feedback, and requests from customers and clients. While I knew that providing exceptional customer service was crucial